Shipping Policy – GlamNovas
Effective Date: February 28, 2025
At GlamNovas, we are committed to providing a seamless and reliable shipping experience for our customers worldwide. This Shipping Policy outlines our shipping methods, estimated delivery times, tracking process, and other important details. By placing an order with GlamNovas, you agree to the terms stated below.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays). We ensure that each order undergoes strict quality control and packaging checks before shipment.
✔ Orders placed before 12:00 PM (EST) are typically processed on the same business day.
✔ Orders placed on weekends or holidays will be processed on the next business day.
✔ High-demand periods, promotions, or pre-order items may require additional processing time.
Once your order is processed, you will receive a shipping confirmation email with a tracking number to monitor your package.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options based on your location and urgency.
2.1 Domestic Shipping (United States)
For orders within the United States, we provide the following shipping options:
✔ Standard Shipping (5-7 business days) – Free for orders over $100, otherwise a flat rate applies.
✔ Expedited Shipping (2-3 business days) – Available at an additional cost for faster delivery.
✔ Overnight Shipping (1 business day) – The fastest option for urgent orders (cutoff time applies).
2.2 International Shipping
We proudly offer worldwide shipping to bring our luxury fashion to customers across the globe.
✔ Standard International Shipping (7-15 business days) – Cost-effective option with reliable delivery.
✔ Express International Shipping (5-10 business days) – Faster delivery with premium carriers.
✔ Duties & Taxes – International customers may be subject to import duties and taxes based on their country’s regulations. These charges are the responsibility of the recipient and are not included in the order total.
3. Shipping Costs & Free Shipping Eligibility
Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.
✔ Free Standard Shipping is available for orders over $100 within the U.S.
✔ International orders do not qualify for free shipping at this time.
✔ Expedited and overnight shipping costs vary and will be displayed at checkout.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your shipment using:
✔ The tracking link provided in your email.
✔ The carrier’s official website (e.g., USPS, FedEx, DHL, UPS).
Please allow 24-48 hours for tracking updates to reflect in the system. If you do not receive tracking details, contact info@glamnovas.xyz for assistance.
5. Address Accuracy & Delivery Issues
To ensure successful delivery, customers must provide accurate shipping details at checkout.
✔ We are not responsible for delays or lost shipments due to incorrect addresses.
✔ If an order is returned to us due to an invalid address, customers may be required to pay additional shipping fees for reshipment.
✔ If an issue arises during transit, customers should first contact the shipping carrier for real-time updates before reaching out to our support team.
6. Delayed or Lost Shipments
While we strive to meet estimated delivery times, delays may occur due to:
✔ Weather disruptions, customs clearance, or carrier-related issues.
✔ High order volume during holiday seasons.
✔ Unforeseen global shipping disruptions.
If your order has not arrived within the expected time, please contact us. We will work with the carrier to resolve any issues.
✔ Lost Packages – If your package is confirmed lost by the carrier, we will issue a replacement or full refund.
7. Damaged or Missing Items
If your package arrives damaged or incomplete, please follow these steps:
✔ Take clear photos of the damaged item and packaging.
✔ Contact info@glamnovas.xyz within 48 hours of receiving the package.
✔ We will assess the claim and arrange a replacement or partial refund based on the situation.
8. Signature Requirements & Order Security
✔ Orders over $200 may require a signature upon delivery for security purposes.
✔ If you are unavailable at the time of delivery, the carrier may leave a notice for rescheduling or pickup.
✔ Customers can request signature confirmation for added security by contacting our support team before shipment.
9. Customs, Duties & International Taxes
For international orders, customs fees, duties, and import taxes are determined by the destination country’s regulations.
✔ These charges are not included in the product or shipping cost.
✔ Customers are responsible for paying any applicable duties upon arrival.
✔ If an order is refused due to unpaid duties, GlamNovas is not responsible for refunding shipping fees.
10. Order Cancellations & Modifications
✔ Customers can cancel or modify their order within 24 hours after purchase.
✔ Once an order is processed and shipped, cancellations are no longer possible.
✔ Refunds for canceled orders will be issued within 7-10 business days.
To request a cancellation or modification, email info@glamnovas.xyz as soon as possible.
11. Compliance with Google AdSense & Consumer Protection Laws
Our Shipping Policy complies with Google AdSense guidelines and ensures fair business practices. We also adhere to:
📌 General Data Protection Regulation (GDPR) – Protecting EU customers’ rights and transparency in transactions.
📌 California Consumer Privacy Act (CCPA) – Providing clear shipping policies for California residents.
📌 Federal Trade Commission (FTC) Regulations – Ensuring accurate shipping information and fair pricing.
12. Contact Us
For any shipping-related inquiries, please reach out to our support team:
📍 Address: 4016 Veltri Drive, Marquette, Michigan, United States
📞 Phone: 906-972-0237
📧 Email: info@glamnovas.xyz
🌐 Website: https://glamnovas.xyz/
✨ Thank you for choosing GlamNovas – delivering luxury fashion with excellence. 💫