Refund and Return Policy – GlamNovas

Effective Date: February 28, 2025

At GlamNovas, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please review the guidelines below to understand our return and refund process.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

✔ The item must be unused, unworn, and unwashed, with all original tags and packaging intact.
✔ The return request must be made within 30 days from the delivery date.
✔ The product must not be custom-made, final sale, or clearance items.
✔ Returns must be accompanied by the original receipt or proof of purchase.

Products that do not meet these criteria will not be eligible for return or exchange.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

1️⃣ Contact Us – Email info@glamnovas.xyz with your order number, reason for return, and photos (if applicable).
2️⃣ Receive Authorization – Our team will review your request and provide return instructions within 1-3 business days.
3️⃣ Ship the Item – Pack the item securely and ship it to the return address provided in our instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Inspection & Approval – Once we receive the item, our team will inspect it and notify you of the approval or rejection of your return request.
5️⃣ Refund or Exchange – If approved, we will process your refund or exchange within 7-10 business days.

3. Refund Process

Refunds will be issued using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refunded amount to reflect in your account.

✔ Full Refund – Available for defective or incorrect items.
✔ Partial Refund – Applied if an item shows signs of use or damage not caused by GlamNovas.
✔ Store Credit Option – Customers can opt for store credit instead of a refund for faster processing.

Shipping fees are non-refundable, except in cases where GlamNovas is at fault.

4. Exchange Policy

We allow one-time exchanges for the same item in a different size or color, subject to availability. If the desired item is out of stock, customers may choose an alternative item or receive a refund.

For an exchange, please follow the return process and indicate the replacement item you would like.

5. Non-Returnable Items

Certain items are non-returnable for hygiene and policy reasons, including:

❌ Final sale or clearance items.
❌ Customized or personalized orders.
❌ Undergarments, lingerie, and swimwear.
❌ Gift cards and promotional items.

If you have any doubts about whether your item is eligible for return, feel free to contact us.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the issue, and we will arrange a replacement or full refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund yet:

✔ Check your bank account again.
✔ Contact your credit card provider as processing times may vary.
✔ If the issue persists, email us at info@glamnovas.xyz, and we will assist you immediately.

8. Cancellations and Order Modifications

Customers can cancel or modify their order within 24 hours of placing it. After this period, the order will be processed and shipped, making cancellations or changes unavailable.

9. Compliance with Google AdSense & Consumer Protection Laws

Our Refund and Return Policy complies with Google AdSense guidelines, ensuring transparency, fairness, and consumer protection. We also adhere to:

📌 General Data Protection Regulation (GDPR) – Protecting customer rights and data security.
📌 California Consumer Privacy Act (CCPA) – Ensuring fair and clear return policies for California residents.
📌 Federal Trade Commission (FTC) Guidelines – Providing honest and customer-friendly policies.

10. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

📍 Address: 4016 Veltri Drive, Marquette, Michigan, United States
📞 Phone: 906-972-0237
📧 Email: info@glamnovas.xyz
🌐 Website: https://glamnovas.xyz/

✨ Thank you for choosing GlamNovas! We appreciate your trust and support. 💫